InternetPrintStore.com > FAQ

Can I use my own template designs in my site?

Yes! If you want special or custom template designs added to your site, you may hire Digital Lizard to add them to your site. For design services, Digital Lizard charges $75 per hour. If you want to do some of the design work yourself, Digital Lizard will assist you with how to prep the files. Generally, if you want Digital Lizard to do all the design work, you can expect to pay between $225 and $450 per template. If you do the design work, we can normally add your template for only $75.

Do you provide customer service to my clients?

Generally, no, Digital Lizard will not help your clients with their questions. That is your responsibility to assist your clients with their needs. Your Private Label Internet Print Store will have your contact information and your clients are encouraged to contact you for assistance. The goal with your site is to be an easy user experience and not produce customer service inquiries.

What if my client has a problem with their printed materials?

Our hope is that you will be able to handle the majority of the customer service inquiries. You can call our toll free Affiliate Services line for assistance in answering their questions. If Digital Lizard has made an error on your client’s order, Digital Lizard will be glad to assist them and correct the error or explain the situation.

Do I need my own merchant account for credit card charges?

No. We will utilize the Digital Lizard merchant account to charge your clients for their purchases. Your clients will see “Digital Lizard” on their credit card statements and not the name of your branded web site.

Can I offer additional products & services to my clients?

Yes. In fact, if you can add valuable services for your clients, you are more likely to get their repeat print business. If you currently offer a valuable service such as graphic design, marketing consulting, etc. this Private Label Internet Print Store will be a very easy inclusion to your current product/service offerings. If you are not a graphic designer, marketing consulted or offer additional services, you could add value by helping your clients with basic marketing assistant functions like database management, copy writing, coordination, etc.

I live in Canada, can I become an Affiliate?

At this time we are not mailing products into Canada. We can ship products via FED EX but we are not providing mailing services through Canadian Post. You may still become an Affiliate but your Internet Print Store will not be able to offer mailing services.

Will Digital Lizard be adding new products, designs and services?

Our current objective is to add template designs to the site to offer a broad range of designs. Our next step will be to add products and services to the current product offering. We will be responsive to your requests. We look to our Affiliates to tell us what your client’s are requesting so that we can offer them exactly what they want and need.

I have never sold print. Will I be successful?

Our system offers both consumer and business products and don’t require any technical experience in print or even in sales to be successful. If you are comfortable just as asking people to visit your web site and see if they are interested in any of the products, you can earn commissions on their sales.

How will my clients know when expect a delivery?

Digital Lizard has a web-based workflow system that will track an order through the entire printing, finishing and mailing/shipping process. Once the order is completed and delivered to the United States Post Office or is ready for FED EX pick up, the client will automatically receive an email notification of the orders completion, tracking number and thank you message just from you.

Can I track my commissions anytime I want?

Digital Lizard is currently working on a real-time, web-based order tracking system. Our goal is to have it operational by the Q4 2008.

Who are Digital Lizard's ideal customers?

Both consumers and businesses are great clients for these print sites. The product mix on your Internet Print Store include consumer-oriented products like greeting cards, invitations, announcements and business-oriented products like business cards, flyers, brochures and many, many more.

What is the hardest part of this business?

Your business is to get visitors (and ultimately clients) to your site. Use your personal contacts, sphere of influence, co-workers, family, friends, neighbors…anyone you know who needs this products to visit your Internet Print Store.

Can a non-profit organization use this as a fundraiser?

Yes! A Private Labeled Internet Print Store is a great fundraising program for non-profit organizations.

What products do you offer?

InternetPrintstore offers a wide variety of customizable, full-color quality printed products at the best prices. You'll find office products from business cards to letterhead; marketing tools such as postcards and brochures; and personal products including invitations, announcements and holiday cards. After you log in to the site, you can see a more complete listing of all the products, services and pricing of our products.

What printing process do you use?

All of our products are printed using a four-color (CMYK) process. We use state-of-the-art, ink-based presses, resulting in unlimited color combinations and optimum print quality.

What is the turn-around time?

Orders received before 12:00PM (noon) Pacific Time will be shipped the following business day via the selected shipping method during checkout.

What methods of payment do you accept?

We currently accept Visa, MasterCard, and American Express.

What are your Shipping methods and costs?

Shipping and processing costs vary by the weight of your order and by the shipping method you select during checkout. We proudly use FedEx for all deliveries and our volume shipping allows us to pass along some of the best shipping rates available in the industry. Shipping rates are determined at checkout. Customers can choose between Overnight, 2nd Day, Express Saver, or Ground.

What if I am not satisfied with my order?

InternetPrintStore.com stands behind the quality of its products and services. If you are not 100% satisfied with your purchase from us, simply contact Customer Support within 10 days from the date you received your order (or the date it was scheduled to arrive) and we will refund the full price of the product(s) in question, excluding shipping and processing costs.

InternetPrintStore takes great pride in our commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee. Please note that we cannot be responsible for:

Spelling, punctuation or grammatical errors made by the customer. Poor quality or low-resolution of uploaded images. Design errors introduced by the customer in the document creation process. Errors in print options such as choice of coating, quantity or product type.

Damage to the products arising after InternetPrintStore.com delivers the product to either common carrier (i.e. FED EX) or the United State Postal Service.

Please preview your designs carefully and correct any mistakes prior to placing your order. InternetPrintStore does not proof documents created by its customers prior to processing.

How do I re-order?

To re-order a product, simply log in to your account and click the Orders Button in the navigation bar and a list of all your completed orders will be displayed. From this menu, you may reorder any previous purchased products. You will be presented with opportunity to update the order and make changes if you wish before finalizing the new order.

Can I cancel or change my order?

In an effort to decrease production time and keep costs down, passing savings along to customers in the form of great prices, InternetPrintStore utilizes a fully automated system. This system delivers your order directly to our printing presses within minutes of your order being submitted from the web site. Therefore, orders may not be changed or cancelled once they are submitted. We hope you understand our need to keep our costs at a minimum and our turnaround times fast, in order to continue to provide you with the best value in the printing industry.